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RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Last Updated: 18/03/2025

1. Eligibility for Returns and Refunds

  • MH15 SPICES offers a refund or replacement for products within 3 days of the delivery date if you are not satisfied with your purchase.
  • This policy applies only to products that meet our return criteria, ensuring the quality and safety standards set by FSSAI are maintained.

2. Return Conditions

To be eligible for a return/refund, please ensure that:

  • The product is in its original packaging and in an unused condition.
  • The product has not been tampered with or damaged due to improper handling post-delivery (unless the damage is a result of our error).
  • A valid proof of purchase (order confirmation/invoice) is provided.

3. Non-Returnable Items

  • Perishable goods or products with a short shelf life may not be eligible for return unless there is a clear defect or non-compliance with quality standards.
  • Customized or specially ordered items may be excluded from this policy.

4. Return Process

  • Contact our customer service team within 3 days of receiving your order at info@mh15spices.com or +91 9226895911 with your order details and reason for return.
  • Upon receiving your request, our team will guide you through the return process and assess the eligibility of your claim.

5. Refund Process

  • Once your return is approved and the product is received back at our facility, refunds will be processed to the original mode of payment within 7–10 business days.
  • Any shipping costs incurred (unless due to an error on our part) will not be refunded.

6. Final Note

MH15 SPICES is committed to delivering high-quality food products compliant with FSSAI standards. In case of any quality concerns or discrepancies, please reach out immediately so that we may address your issue promptly.